Belvika Trade & Packaging Ltd. is committed to providing equal access to our goods and services to all our current and potential customers, including those with any type of disability.
Our goal is to ensure that the Policy and related practices and procedures are consistent with the following four core principles:
As a third-party provider of products, there is limited physical access by customers to our premises. However, to ensure access on-site at our Head Office, the Company has developed key policy statements with respect to Service Animals, Support Persons and Assistive Devices.
We are committed to welcoming customers with disabilities who are accompanied by a service animal, excluding direct plant facilities. We will make alternate arrangements (i.e. support person) if a customer wishes to access the plant.
Animals are considered service animals if:
If Belvika becomes aware that the presence of any service animal adversely affects the health of any employee, every effort will be made to ensure that both the health and safety rights of the employee and the accessibility rights of the customer are met. If no solution can be reached to meet both goals, the health and safety of the employee will take priority and the Company will find an alternate meeting place.
Any customer that requires a support person will be allowed to have the support person accompany him/her to any area within Company that are accessible to customers. Support persons are identified as such if:
If the customer is attending training or any other meeting that includes the company providing meals, we shall also provide for any support person.
Customers with a disability are permitted, where possible, to use their own assistive device when on our premises. Examples of an assistive device include a walking cane or hearing aid.
If there is a physical, technological or other type of barrier that prevents the use of an Assistive Device on our premises, we will first try to remove that barrier. If we are not able to remove the barrier, we will ask the person how he/she can be accommodated and what alternative methods of service would be more accessible to him/her. We will make best efforts to provide an alternative means of assistance to the person with a disability.
All staff that interacts with actual or potential customers has been trained in this policy, as well as in ways to appropriately communicate with persons with disabilities. The training is part of the new hire orientation for those staff hired into customer service and/or customer interaction roles.
The initiatives in place reflect the requirements of the Accessibility for Ontarians with Disability Act as well as a company specific needs assessment that was conducted by Human Resources. We recognize that we cannot anticipate, and thus remove, all barriers.
Belvika has implemented a process by which individuals can provide feedback specific to any experience related to accessing goods and services. There is a feedback form available on the Company website and for those that cannot access the document there; it is available by contacting Human Resources who will provide it in the necessary format.
Customer Service, Sales and Reception are all familiar with the form and can either provide it directly or re-direct any inquiries to Human Resources. All complaints will be responded to within five business days with either (a) a resolution or (b) an update as to the steps that have been taken and/or will be taken, along with a timeframe in which further communication from the Company can be expected. A copy of each form will be retained by Human Resources who will recommend continuous improvement initiatives on an ongoing basis.
This policy, including the training and feedback process, will be reviewed annually.
This policy will be provided to any member of the public upon request.
Company reserves the right to change its accessibility policy without notice to the individual user or visitor.